Privacy Policy

Introduction

Welcome to https://mercedes-electrical-repair.dentrepair-talk.com (hereinafter referred to as “Mercedes Electrical Repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in electronic documents
General Data Protection Regulation (GDPR) of the European Union
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA/CPRA) and the California Privacy Rights Act (CPRAA)
Colorado Privacy Act (CPA)
Utah Consumer Sales Practice Act (UCPA)
Connecticut Law on Data Breach Notification (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our website at https://mercedes-electrical-repair.dentrepair-talk.com
Any mobile applications or services associated with our brand
Interactive features and services accessible through our platform
All other platforms and services we may offer that are linked to this Privacy Policy

Please be aware that this policy does not extend to third-party websites, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the practices when:

You use our applications or services as an authorized user
You visit our website(s) linked to this Privacy Statement
You engage with our communications, including newsletters, emails, phone calls, or texts/SMS messages

Personal Data Collection

We collect various categories of personal data, which include:

Account Information: Details related to your registration and account creation, such as user name, email address, and password.
Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
Financial Information: Bank account details and financial records for direct debits or refunds.
Purchase Information: Items you buy from us, purchase quantities, and transaction dates.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your smartphone or tablet.
Location Data: Geolocation data provided by your browser or device when accessing our services.
Feedback: Comments, reviews, and responses you provide to surveys or feedback forms.
Social Media Information: User data from social media platforms when you interact with our content or engage with our social media accounts.
Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, account creation processes, interactions with our services, automated technologies (like cookies and web beacons), and third parties who share data with us under strict confidentiality agreements.

Cookies

Mercedes Electrical Repair uses cookies to enhance your online experience and for analytical purposes. Cookies are small text files stored on your browser that serve multiple functions:

Strictly Necessary Cookies: Essential for navigating our site and using its features. These ensure basic functionalities like secure log-in, session management, and language preferences.
Preference Cookies: Remember your settings and preferences to personalize your experience.
Analytics Cookies: Collect anonymous data about your interactions with our site to improve performance and user experience.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary depending on the type of data and the purposes for collection:

Financial and transaction data is retained for tax and accounting requirements, typically up to 7 years.
Purchase history may be kept indefinitely for customer service and analytics.
Personal information associated with your account is stored until you delete your account or it becomes inactive.

Upon determining that personal data is no longer needed for the purposes collected, we promptly delete or anonymize it from our systems and databases.

Security Measures

Mercedes Electrical Repair implements robust security measures to protect your personal data:

We employ encryption for data at rest and in transit to safeguard sensitive information.
Our third-party processing partners adhere to strict security standards to maintain the confidentiality, integrity, and availability of data.
Regular security audits and penetration testing are conducted to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect personal data from children under 18 years old. If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your personal data in specific circumstances.
Restriction: Limit our processing of your data while we verify or dispute its accuracy.
Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from decisions based solely on automated processing.
Data Portability/Withdrawal of Consent: Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact our Data Privacy Officer using the details provided below. We will respond to your requests as quickly as possible and within the timeframes prescribed by applicable laws.

Changes to Policy

Mercedes Electrical Repair reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, requests for access, corrections, or deletions, or if you wish to exercise your rights as outlined above, please contact us:

Email: [email protected]
Mail: Mercedes Electrical Repair, Data Privacy Team, [Address]

We appreciate your trust in sharing your personal data with us, and we are committed to protecting it responsibly.